I carefully make every item by hand. With their own irregularities and details, every knit is unique, just like all of us.
Because of the nature of the products, refunds and exchanges are not possible. Please understand and respect the fact that i invest time and money in each piece which is one of a kind. If you are not sure about any detail, please contact me. Sizing can often be customized, if you are unsure about sizing or any other detail, please contact me.
Every item is made to order and ships within 3-6 weeks (unless stated otherwise) via Canada Post. Of course, you might end up receiving your order earlier than expected but the opposite might also occur. I do my best to follow the deadlines; but be aware that it may take a bit longer during certain busier times, or if my suppliers are experiencing delays themselves. Also please consider that postal delays are totally out of my control.
We are now only offering tracked packages for most destinations, to protect you and I. Please contact us if you desire insurance or discuss any possible option.