I carefully make every item by hand. With their own irregularities and details, every knit is unique, just like all of us.
Because of the nature of the products, refunds and exchanges are not possible. Please understand and respect the fact that i invest time and money in each piece which is one of a kind. If you are not sure about any detail, please contact me.
Every item is made to order and ships within 3-6 weeks (unless stated otherwise) via Canada Post. Of course, you might end up receiving your order earlier than expected but the opposite might also occur. I do my best to follow the deadlines; but be aware that it may take a bit longer during certain busier times, or if my suppliers are experiencing delays themselves.
Free shipping only includes tracking for Canadian orders. It does not include any insurance or tracking for any other country. I am not responsible if you chose the free shipping option and your package gets lost or damaged. You can pay an extra fee to have a tracking number, but it still does not include insurance. If you want to insure your package, please contact me.